Frequently
Asked Questions


General questions

1. HOW DO I PURCHASE MY ELECTRICITY TOKEN?

  • Type the URL powernow.com.ng in a browser [ Laptop, phone, Tablet or Desktop]
    • a. If you are a new user kindly click on “REGISTER” to create an account and enter your details on the next page.
    • b. If you are an existing user click on "LOGIN"and enter your login details. You’ll be taken to a page where you will be asked to put in your meter number, the amount you want to purchase and method of payment.
    • c. You would be taken to a confirmation page to check that the meter number and other details are valid.
    • d. Click confirm and you would be redirected to the payment gateway to enter your payment details.
    • e. On successful payment, the receipt of your successful transaction will be displayed, and customers can print this receipt or save on their system. For prepaid customers the meter token will contained in the receipt displayed.
  • Dial the short-code
    • a. Dial the Short code *946#.
    • b. A list of options will be displayed. Select the buy power prompt.
    • c. Enter your meter number and select the amount you want to purchase.
    • d. Click confirm and you would be redirected to the payment gateway to enter your payment details.
    • e. On successful payment, an SMS confirming the success of your power purchase will be sent to your phone number. For prepaid customers, the meter token will be contained in the SMS sent.

    • a. Yes, you can.
    • b. You can do so by clicking on the buy power button and follow the preceding steps.

  • • Type the URL powernow.com.ng in a browser [ Laptop, phone, Tablet or Desktop]
    • a. If you are a new user kindly click on “REGISTER” to create an account and enter your details on the next page.
    • b. If you are an existing user click on “LOGIN” and enter your login details. Select borrow power.
    • c. You’ll be taken to a page where you will be asked to put in your meter number and confirm your eligibility.
    • d. Once you have been validated, your credit limit will be shared.
    • e. You can then select the Amount you want to borrow. Kindly ensure this does not exceed your credit limit.
    • f. You would be taken to a confirmation page to check that the meter number and other details are valid.
    • g. Once you click confirm and successful, the power token will be sent to your email or phone number depending on which you prefer.
  • • Dial the short-code
    • a. Dial the *946#
    • b. When the list of items is displayed, select register and follow the prompt to complete your registration.
    • c. After a successful registration, select the borrow power prompt.
    • d. And enter your meter number and confirm eligibility.
    • e. You will be validated, and your credit limit will be shared.
    • f. You can then select the Amount you want to borrow. Kindly ensure this does not exceed your credit limit.
    • g. You would be taken to a confirmation page to check that the meter number and other details are valid.
    • h. Once you click confirm and successful, the power token will be sent to your phone number in form of an SMS.

  • • No, you will have to register before you can use this service.

  • • The minimum vending amount is N900 (Nine hundred Naira only).

  • a. The minimum amount you can borrow is N1,500 (One thousand, five hundred Naira only)

  • a. You can choose any amounts in multiples of N500 (Five hundred Naira), if it does not exceed your credit limit. Example if your credit limit is 3,000 you can borrow N1,500, N2,000, N2,500, N3,000.

  • a. There is probably a network problem. Kindly Click the Refresh button on your browser or contact us via a phone call via 07056658772, or you can reach us through our WhatsApp number 07064546228.

  • a. There is probably a network problem. Kindly Click the Refresh button on your browser or contact us via a phone call via 07056658772, or you can reach us through our WhatsApp number 07064546228.

  • a. Make sure your card is activated for online transactions. You can go to your bank and ask them to activate your card for online transactions.
  • b. If you are making payment via the USSD channel, kindly ensure that the number in use is the one registered to your bank account.
  • c. For USSD payments via the USSD channel, kindly ensure that you activate USSD banking on your account
  • d. You can contact us customercare@powernow.com.ng for more enquiries or contact us via a phone call via 07056658772, or you can reach us through our WhatsApp number 07064546228.

  • a. Make sure that USSD banking is activated on the phone number you intend to use for the transaction, as it is the PIN created by your bank that will be used.
  • b. You can contact us customercare@powernow.com.ng for more enquiries or contact us via a phone call via 07056658772, or you can reach us through our WhatsApp number 07064546228.

  • a. There are 3 ways to access your token and other details of the transaction.
    1. Via Email
    2. SMS
    3. Previous Transactions online or via USSD
  • b. If you entered an email and phone number while creating your account, your token and other details of the transaction would be sent to the email and phone number as an SMS.
  • c. You can also update your email address or phone number by clicking on update profile and input your email address or phone number in the email or phone number field then click on update profile.
  • d. You can also access your tokens by going to "PREVIOUS TRANSACTIONS" on the main menu.
  • e. In the Transaction History table displayed, there is a button called "Details". Click on the details button.
  • f. On the transaction details page, you can see the token as the first item on the page. You would also see other details of the transaction on this page.

  • a. Go to the transaction details page as described in the previous question above.
  • b. Scroll to the bottom of the page. Click "PRINT TOKEN" to print your utility bill.

  • a. The odds are that we would have seen it and contacted you beforehand. However kindly contact us via a phone call via 07056658772, or you can reach us through our WhatsApp number 07064546228. If the lines are busy, you can send a mail to customercare@powernow.com.ng. We would get back to you in no time.

  • a. You can pay via your VISA CARD | VERVE CARD | MASTER CARD | USSD

  • a. You can send a mail to customercare@powernow.com.ng
  • b. You can go to our Need Help page and contact us appropriately.
  • c. You can call us on 07056658772, or through our WhatsApp number 07064546228.

  • a. You can do so by;
    1. Buying power units or using the Payback loan button; You will however be required to buy an amount greater than the amount owed by N1,000. Example if you owe N2,000, you should by power worth N3,000 as the owed N2,000 will be deducted first, then tokens worth N1,000 will be given out.
    2. This can be done either through the website; www.powernow.com.ng or through the short code *946#

  • a. Yes, you can. The amount you intend to buy must be greater than the owed amount by N1000, as your debt will be deducted first before you can purchase new power units. Example, if you owe N2,000, you will need to input N3,000 when purchasing power units.

  • a. Yes, you will be notified accordingly.

  • a. You must have an active EKEDC meter /account number.
  • b. You must have made payment on your meter at least 3 times in 6 months.

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